Boels Rental relies on the fast reactions of the Rapid Hydraulic Service<\/p>\n","protected":false},"excerpt":{"rendered":"
Boels Rental relies on the fast reactions of the Rapid Hydraulic Service<\/p>\n","protected":false},"author":3,"featured_media":8433,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-9577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-construction"],"acf":{"post_hero_image":null,"custom_post_date":"20181204","post_flexible_content":[{"acf_fc_layout":"just_text","text":"Boels rents out everything that\u2019s needed on construction sites, from small power drills to 22.5 ton crawler excavators. And does so in eleven countries throughout Europe. A company that uses so much equipment also has a lot to maintain and repair. Wherever hydraulic components are needed, the company relies entirely on\u00a0HANSA\u2011FLEX\u2019s Europe-wide service network, regardless of whether it\u2019s a case of damage on a construction site or scheduled maintenance in a Boels workshop.<\/strong>\r\n\r\n \r\n\r\nBoels was founded in 1977 in the Netherlands and has developed into one of the most prestigious Europe-wide rental companies for tools, machines, catering and event equipment. It has 400 branches in eleven countries, with more than 150 of them in Germany. Customers include private individuals as well as technical businesses and construction companies. \u201cWhenever a tool or machine is required for a project, Boels makes it available\u201d, explains Thomas Stoffel, Technical Manager at Boels Germany. It is in the nature of things that a great deal of hydraul\u00adics is used in construction machinery. The power of oil pressure is used in thousands of machines, ranging from excavators to work platforms.\r\nA longstanding partnership<\/h2>\r\nWhether private person or craftsman: time pressure always rules in building projects. The last thing anyone needs is machine failures, and that\u2019s why a rapid response is essential. \u201cWe promise our cus\u00adtomers that if a machine breaks down due to a defect, we will find a solution within one day\u201d, says Thomas Stoffel. Numerous Boels mechanics are in action for these operations. However, if a customer reports hydraulic damage, they call in the\u00a0HANSA\u2011FLEX\u00a0specialists. The two companies have been working together for 15 years. The close partnership began at Boels headquarters in Sittard, the Netherlands. Owing to the initial positive experience, the rental specialist gradually transferred responsibility for the entire Netherlands to\u00a0HANSA\u2011FLEX. When Boels wished to standardise its hydraulic service for the whole of Europe,\u00a0HANSA\u2011FLEX\u00a0was able to provide the required service with its international network and proven solutions-oriented approach. Key Account Manager Marius Vennemann, Head of Department Peter D\u00fcring and Sales Manager Martin de Man are now the central contacts for Boels at\u00a0HANSA\u2011FLEX. They ensure that hydraulic damage is repaired quickly and reliably throughout Europe."},{"acf_fc_layout":"slider_wide_section","wide_slider_from_right":[{"image":8435},{"image":8434},{"image":8436},{"image":8437},{"image":8438}]},{"acf_fc_layout":"just_text","text":"
A central contact point<\/h2>\r\nIf hydraulic damage is reported, the Boels branch sends a fault report to a central\u00a0HANSA\u2011FLEX\u00a0email address. \u201cIt\u2019s important to us to have a clear process in which everyone knows what to do and doesn\u2019t first have to check who is responsible\u201d, says Thomas Stoffel. At\u00a0HANSA\u2011FLEX, 12 dispatchers are on standby for Germany, recording fault reports 24 hours a day, 365 days a year. They then deploy the Rapid Hydraulic Service vehicle, which can fulfil the task as quickly as possible. \u201cOur dispatchers use GPS data to see which vehicle is in the vicinity\u201d, explains Marius Vennemann. \u201cThe system also reports how quickly they will be available, so that we can react optimally.\u201d In this way, the vehicles of the Rapid Hydraulic Service are in operation about 7,000 times a year.\r\n
Reliable assessments<\/h2>\r\nWhen the\u00a0HANSA\u2011FLEX\u00a0technician arrives on the scene, Boels relies completely on him. He alone assesses the damage. \u201cWhen it comes to invoicing the customer, the judgement of the\u00a0HANSA\u2011FLEX\u00a0expert is of decisive importance\u201d, says Thomas Stoffel. After all, if customers are responsible for damage caused by operating errors or carelessness, they have to pay for it themselves. However, if the machine failure is due to wear or a technical defect, Boels has to pay for it. The technician\u2019s assessment is also a valuable contribution to the workflow in other areas: if it becomes clear on site that it is not hydraulic damage, he provides immediate feedback together with a reliable assessment of where the problem could lie. This enables the Boels branch to react quickly and appropriately. Once the\u00a0HANSA\u2011FLEX\u00a0technician has repaired any hydraulic damage, he reports back to the Boels branch that the order has been completed and the machine is ready for operation again. This means that Boels always has up-to-date status information."},{"acf_fc_layout":"slider_section","slider":[{"slider_image":8437,"slider_image_text":""},{"slider_image":8436,"slider_image_text":""}]},{"acf_fc_layout":"just_text","text":"
Safety comes first<\/h2>\r\nBoels also relies on its hydraulic partner for safety. \u201cOccupational safety is a crucial issue for us\u201d, Stoffel confirms. Anyone wishing to rent machinery from Boels is always informed about the protective equipment which is required. In the case of particularly essential safety measures, such as fall protection for aerial work platforms, the corresponding equipment is always included. In addition, only machines that have been tested in accordance with industrial safety regulations are supplied to customers. The tests are carried out by trained Boels staff. In order to be able to guarantee these standards, Boels also works togeth\u00ader with the testing organisation DEKRA. \u201cWith safety-relevant repairs to the hydraulics, we need to be able to rely fully on our partner working professionally, reliably and with quality materials. And, in this case, we can\u201d, says Stoffel.\r\n
Scheduled maintenance<\/h2>\r\nHowever,\u00a0HANSA\u2011FLEX\u00a0is not only in demand at Boels when the Rapid Hydraulic Service is needed on construction sites at short notice. The cooperation also covers scheduled maintenance work on large mach\u00adines. When chain excavators or aerial work platforms are fitted with completely new hydraulic hose systems at the five central workshops in Hamburg, Berlin, Willich, Karlsruhe or Munich, the Industrial Service is called in together with the Rapid Hydraulic Service. Such a project usually takes several days or even weeks. Whether it\u2019s scheduled maintenance work or emergency repairs \u2013 Thomas Stoffel is very satisfied with his hydraulic partner: \u201cHydraulic iss\u00adues are no problem for us or our customers because\u00a0HANSA\u2011FLEX\u00a0provides us with a professional solution that deals with them quickly and efficiently.\u201d"},{"acf_fc_layout":"related_posts_section","title":"Learn more","related_posts":[9572,9569,9779]}]},"_links":{"self":[{"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/posts\/9577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/comments?post=9577"}],"version-history":[{"count":0,"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/posts\/9577\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/media\/8433"}],"wp:attachment":[{"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/media?parent=9577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/categories?post=9577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hansa-flex.at\/en\/wp-json\/wp\/v2\/tags?post=9577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}